0036873: When creating or updating a user, the email address and real name are not synchronized with LDAP

ID	Project	Category	View Status	Date Submitted	Last Update
0036873	mantisbt	ldap	public	2026-02-09 11:02	2026-02-10 07:47

Reporter	raspopov	Assigned To	community
Priority	normal	Severity	minor	Reproducibility	always
Status	assigned	Resolution	open
Product Version	2.28.0
Target Version	2.29.0

Summary	0036873: When creating or updating a user, the email address and real name are not synchronized with LDAP
Description	There are two cases: When a user is created, the database is not initially populated with their email address and real name from LDAP. When updating a user who is not present in LDAP, their email and real name are cleared.
Steps To Reproduce	The `use_ldap_realname` and `use_ldap_email` options must be set to `ON`.
Additional Information	The problem is probably caused by the fact that the `ldap_email_from_username()` function and other similar functions do not return null or another error indicator if the user is not found in LDAP. The design of internal function calls suggests that this was most likely intended.
Tags	No tags attached.

raspopov 2026-02-09 11:28 reporter ~0070781 Last edited: 2026-02-09 11:31	If LDAP is used, the UserUpdateCommand is invoked at the end with empty strings for email and real name rather than null values. These empty strings are interpreted as new values, which empties the database fields. As far as I understand, MantisBT contains code that works directly with the database, bypassing the User API. Perhaps the same code is used in plugins, so it is better to have the most recent versions of the email address and real user name in the database. PR: https://github.com/mantisbt/mantisbt/pull/2184 Better after 0024044.