View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
0006008 | mantisbt | feature | public | 2005-07-25 06:39 | 2010-06-01 02:59 |
Reporter | radar | Assigned To | |||
Priority | normal | Severity | feature | Reproducibility | always |
Status | new | Resolution | open | ||
Product Version | 1.0.0rc1 | ||||
Summary | 0006008: automatic escalation message | ||||
Description | Hello, | ||||
Tags | sla | ||||
related to | 0005406 | acknowledged | Bug / Case report Scalability |
Hi, Did anything come of this? It would be a most useful feature. |
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I'm also interested. I've been asked to custom-modify our implementation to support escalation. Suggestion: each project/severity combination would drive WHO to escalate to and the TIME elements of how escalated: Project X, Severity Crash: After 1 hour escalate to ManagerJoe, after 4 hours escalate to DirectorSue, after 8 hours escalate to CEO_Wilma Project X, Severity Trival: Do not escalate |
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This would be very useful! And some statistics about the number of escalations in specific period too. |
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We thought about implementing an automatic email notification when a new issue is created with a specific severity/priority. But the automatic escalation feature seems to me more flexible. I don't know exactly whether or not it is possible to generate a timer triggered event with PHP. I thought the PHP code is only executed when a user requests a specific web page?! |
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This could be created as a plugin but could also lead to high mail traffic |
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Has someone found some solution to this feature.we need it.We have hierarchy maintained and so we need the escalation feature.If someone has found a good solution kindly let us know |
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To be honest: We wrote our own Mail-on-specific-events-Service two years ago (one year after nothing happend to this issue...)
You have to be carefull - as 'cas' already wrote - because if you generate such a high volume of mails to single recipients, it could block such an issue more then the help to solve it .-) |
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You could check on the reminder plugin, although not entirely as requested, it may be a good start. |
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