Hi,

Did anything come of this? It would be a most useful feature.

I'm also interested. I've been asked to custom-modify our implementation to support escalation. Suggestion: each project/severity combination would drive WHO to escalate to and the TIME elements of how escalated:

Project X, Severity Crash: After 1 hour escalate to ManagerJoe, after 4 hours escalate to DirectorSue, after 8 hours escalate to CEO_Wilma

Project X, Severity Trival: Do not escalate

This would be very useful! And some statistics about the number of escalations in specific period too.

We thought about implementing an automatic email notification when a new issue is created with a specific severity/priority. But the automatic escalation feature seems to me more flexible.

I don't know exactly whether or not it is possible to generate a timer triggered event with PHP. I thought the PHP code is only executed when a user requests a specific web page?!

This could be created as a plugin but could also lead to high mail traffic

Has someone found some solution to this feature.we need it.We have hierarchy maintained and so we need the escalation feature.If someone has found a good solution kindly let us know

To be honest: We wrote our own Mail-on-specific-events-Service two years ago (one year after nothing happend to this issue...)
What we do:

• Every 5 minutes a running service checks the new or changed issues for several different attributes (like prio, area and our own added custom fields).
• This generates a mail to one or more recipients. Some of them like such a mail every 5 minutes, others once per halfday and others once per day.

You have to be carefull - as 'cas' already wrote - because if you generate such a high volume of mails to single recipients, it could block such an issue more then the help to solve it .-)

You could check on the reminder plugin, although not entirely as requested, it may be a good start.