View Issue Details

IDProjectCategoryView StatusLast Update
0009406mantisbtemailpublic2017-06-20 08:10
ReporterZerstoiber Assigned Tovboctor  
PrioritynormalSeveritymajorReproducibilityalways
Status assignedResolutionopen 
Product Version1.1.2 
Target VersionFixed in Version 
Summary0009406: custom status field -> no email notification
Description

We have an additional entry in the field status defines "customer closed". Administrative -> Email configuration is the desired settings, but unfortunately, the systems are not sent mail.

# customer closed
$g_status_enum_string= '10:new,20:feedback,30:acknowledged,40:confirmed,50:assigned,80:resolved,90:closed,100:customerclosed';
Additional Information

Logfile Info:
17.07.2008 10:11 CEST mail bug=3365, type=customerclosed, msg=email_notification_title_for_status_bug_customerclosed, recipients=()

Only, when i enable enable "Email on Status Change" under my account, mantis sents emails. This problem occur only by the custom status. Everything else works fine.

TagsNo tags attached.

Relationships

related to 0007310 confirmed no email notification is sent if status are customized 
related to 0006968 new Notification mail not sent to added enum 
related to 0008889 new Status change notification never sent for multi-word status names 
related to 0008099 new Project Level users could not get emails for my customized statuses 

Activities

2008-07-17 05:58

 

screen_mantis.png (24,699 bytes)
screen_mantis.png (24,699 bytes)
Stefano Spotti

Stefano Spotti

2017-06-20 08:00

reporter   ~0057103

Same scenario: I have added a couple of customized status, but not be able to send notifications.

Any help or update would be appreciated.

Thank you in advance

Issue History

Date Modified Username Field Change
2008-07-17 05:58 Zerstoiber New Issue
2008-07-17 05:58 Zerstoiber File Added: screen_mantis.png
2010-12-27 15:08 atrol Relationship added related to 0007310
2010-12-27 15:08 atrol Relationship added related to 0006968
2010-12-27 15:09 atrol Relationship added related to 0008889
2010-12-27 15:09 atrol Relationship added related to 0008099
2014-01-14 03:56 vboctor Assigned To => vboctor
2014-01-14 03:56 vboctor Status new => assigned
2017-06-20 08:00 Stefano Spotti Note Added: 0057103