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Thanks for guiding me atrol..but pls let me know where can i change the code to add another status(hold). Pls do help atrol..thanks in advance

Hi Atrol,

I got your point..I will inform my admin to post on hold status. Thanks for that. And coming to columns like open,resolved and closed..cant we include hold column over there?? i know its not making sense for matrix..but client requested in that way..let me know if is there any procedure ...

Atrol,

Forgot to mention..i renamed "Confirmed" as "Hold" in strings_english.txt and configured in workflow transitions which effected on pages like below image

Hi Atrol,

Kindly find the attached images for reference. I added images and description clearly. As per reference images i need hold status to be displayed in summary page. How can i achieve this?
Kindly help on this. Thanks

Hi Team,

I would like to add a status hold in summary page. How can i achieve this? I already changed the confirmed string to hold and configured workflow transitions to display in status column. Now i need to have the same status everywhere in summary page..how can i proceed?? pls help..thanks in ...

Hi guys,

I would like to change the colors of jpgraph lines in bar charts/lines in mixed chart. How can i achieve this? i couldn't able to find where the colors are coded exactly.. :oops:

Can any one help in this issue. Waiting for reply. Thanks in advance

Pls find the screenshot below..i would ...

Thanks to Atrol for suggesting a solution for this...

just add $g_show_product_version = ON; in config_inc.php.

Thank you Atrol

Hi Guys,

I have a problem in displaying product field label in report issue page . It is getting displayed in few projects only, but i want it to be enabled for all projects default. Can any one help me in fixing this issue.? pls help me out.. :oops:

Note: I have used $g_enable_product_build = ON ...

Hi Guys,

While reporting an issue, administrator name is getting displayed in assign to field. Even though i make a project private/public, i can see administrator for all the projects. I don't want administrator name to be displayed in that list. I want only project members who are all involved in ...

Hi guys,

How could i remove clone & re-open option to developers. Re-Open should be done by reporters only. So i would like to disable those features for developers. Any suggestions?? Thanks in advance

Hi Atrol,

I understood clearly now. I fixed it now..Thanks for your detailed explanation. Thank You very much

You get what you configured ;-)
Seems that the UI is not clear enough.

Let me explain the row "E-Mail on Change of Handler"
Whenever an issue is assigned to another user (= Change of Handler) E-mails are sent to the "User who reported issue", the "User who is handling the issue", all "Users who ...

This is what I asked for
Check your settings at page "Manage" > "Manage Configuration" > " E-mail Notifications"
Your screenshots show page "Manage" > "Manage Configuration" > " Workflow Thresholds"

Oh i got it Atrol. Sorry for wrong posts. Please find the screenshots of email notifications ...

Are there any enabled checkboxes below "Access Levels"?
Did you any email related customizaions in config_inc.php?

Hi Atrol,

Yes, there are some checkboxes enabled in Access Levels page. And more over i made some customization in config_inc.php like below..
$g_allow_file_upload = ON;
$g ...

Check your settings at page "Manage" > "Manage Configuration" > " E-mail Notifications"

Hi Atrol,

Thanks for prompt reply. I tried that, but i couldn't understand which checkbox will satisfy my requirement exactly :x . Its reaching all members in that project. It should not be done, instead it ...