Admin account is locked out until first login

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Vit21
Posts: 3
Joined: 25 Aug 2023, 14:37

Admin account is locked out until first login

Post by Vit21 »

I installed Mantis 2.25.7. The script worked fine.
But the system does not let the Administrator on the first login attempt! The standard login/password specified in the documentation ("administrator"/"root") is not accepted.
The administrator account is enabled and the hash matches "root".
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I can't understand it :roll: :!: :cry: Where did I go wrong?
cas
Posts: 1768
Joined: 11 Mar 2006, 16:08
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Re: Admin account is locked out until first login

Post by cas »

If it still does not work, I would at least start the installation again. Normally this should work fine.
Which PHP / OS are you using?
Vit21
Posts: 3
Joined: 25 Aug 2023, 14:37

Re: Admin account is locked out until first login

Post by Vit21 »

Ubuntu 22.04 / PHP 8.0.30 / MySQL 8.0.34 / Apache 2.4.57

Do I need to completely remove the Mantis catalog and database first and then reinstall?
cas
Posts: 1768
Joined: 11 Mar 2006, 16:08
Contact:

Re: Admin account is locked out until first login

Post by cas »

A very clean install is the best in this case since you have not been using it at all.
So yes, I would remove DB and catalog and start all over.
Vit21
Posts: 3
Joined: 25 Aug 2023, 14:37

Re: Admin account is locked out until first login

Post by Vit21 »

Happened! Logged into the system. Everything is working!
Why the standard administrator password was not immediately accepted, I don’t know. But it doesn't matter anymore. Now, after reinstallation, everything is in order.

Thanks a lot for the tip!
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