View Issue Details

IDProjectCategoryView StatusLast Update
0003378mantisbtfeaturepublic2012-01-06 12:23
Reportersmartin Assigned To 
PrioritynormalSeverityfeatureReproducibilityalways
Status newResolutionopen 
Summary0003378: who's feeding back to who?
Description

Sometimes some communication between testers and developers is needed. But when setting the status to "feedback" you can't tell if feedback is required from the tester or from the developer.

Maybe i just don't understand how to use feedback... Should the tester set the status to "assigned" after he has replied to a "feedback" request?
But then the developer will still have the bug in his list of open issues, even though he's waiting for feedback from a tester. And when it's reassigned it will look just like any other bug.

TagsNo tags attached.

Relationships

related to 0004469 acknowledged "Reply To Feedback" Button 
related to 0006093 closedthraxisp Additional views in My View page 
related to 0002442 closedvboctor better handling of status FEEDBACK (status change after feedback by bugnote) 
related to 0003730 closedvboctor Change status upon feedback 
has duplicate 0008669 closedthraxisp Default assign back to reporter 
related to 0006592 closedgrangeway my view and feedback 

Activities

ndeboer

ndeboer

2003-10-20 15:19

reporter   ~0004674

We have the same issue, but between reporters (customers) and developers (us). Anyone any idea how this could be resolved/handled?

guideweb

guideweb

2005-05-18 23:50

reporter   ~0010174

It would be nice to be able to select one, many users or a group (like devlopers)

Sometimes we need answer from a particular user or by any users.

By the way, you should add in My View page a section "Need feedback" and display the bug than user can answer.

polzin

polzin

2005-06-30 05:05

reporter   ~0010650

Last edited: 2006-02-27 13:04

In my opinion, "feedback" should mean "request feedback from reporter".
To enforce this I applied two patches that I could provide if someone is interested:

1) If someone adds a note to issue with status "feedback", the status is changed to "new" or "assigned" (depending on if there is someone assigned to the issue). (see 0004469:0010160)

2) As 0003378:0010174 suggested: A cell on MyView "Waiting for my Feedback": Status Feedback, Reporter Myself.

thraxisp

thraxisp

2005-08-07 19:13

reporter   ~0011114

Item 2 was covered in 0006093.

AbsolutelyFreeWeb

AbsolutelyFreeWeb

2011-12-27 01:41

reporter   ~0030708

last update is showing: 2011-12-26 17:37 and it shows up in recently modified.
but issue history is showing: 2008-07-30 17:17
strange...

shouldnt this bug have another status than new? =)

dregad

dregad

2012-01-06 12:23

developer   ~0030831

@AbsolutelyFreeWeb, that's because you do not have full visibility on the issue's history